Dog Poop Cleanup Service FAQs
Check out some of the questions we routinely hear from clients.
We service most areas of Dallas and Fort Worth. Call (469) 405-7667 for availability.
Our pricing is based off of yard size, the number of dogs and the frequency of visits. Please visit our rates page for more details.
To ensure 100% satisfaction, customers are not charged for their scoop until after the service is complete. We will keep a card on file for your account, and it will be charged one business day after each cleaning we perform for you.
- For residential services, fill out our
- For community services, please call (469) 405-7667.
We’re ready to answer the call of DOOdy!
No! The continuation and growth of our business is built upon customer satisfaction, not contractual obligations. You can stop service at any time by e-mailing us at service@superscoopers.com or calling us at (469) 405-7667 at least 24 hours before your next scoop.
That is entirely up to you! Part of our pricing is based off of the frequency of our pooper scooper visits. Our team can visit one-time, every other week, weekly or twice weekly.
If there has been an extended period of time since your yard has been cleaned, there may be an extra charge for your first visit. Please contact us for more details via email or by calling (469) 405-7667 for us to give you a more accurate quote.
We do! If you would like a one-time service visit for a party or social gathering, please contact us at least 3 business days prior to your event. Pricing may vary.
We ensure 100% satisfaction from our clients! If for any reason you are unhappy with any work performed, contact us within 24 hours of your cleaning at (469) 405-7667 or e-mail us at service@superscoopers.com. We will return to the yard within 24 hours to re-DOO the job, otherwise we will issue you a credit for the visit.
We are licensed and fully insured. For our customers’ peace of mind, we also never use third-party contractors—all of our pooper scoopers are background checked and drug tested before joining our team.
Yes. Super Scoopers runs pet waste removal all year in Frisco and across the northern Dallas Fort Worth area, including winter, because dogs keep going whatever the season. Service continues in most weather. If severe weather makes a visit unsafe, we notify you, and missed visits that cannot be rescheduled are not charged.
To allow our pooper scoopers to have time with their families, we do not offer pickup services on the following holidays:
- New Year’s Day
- Thanksgiving
- Christmas
If your service date falls on a holiday, we will contact you the week before to discuss scheduling changes. Due to our scooper work load on holiday weeks, we may skip (rather than reschedule) cleanings that fall on a holiday. If you will be out of town for the holidays, please notify us at least one week in advance so that you will not be charged for any visit(s) that week.
Absolutely! What better gift is there to offer a dog lover? Please call (469) 405-7667 for more details on our DOOdy Dollars!
Our scoopers need access to your yard on your service day. If a locked gate prevents the visit, the trip is still charged. If you prefer to keep the gate locked, Super Scoopers will loan you a combination lock at no charge, and every visit ends with a photo of your locked gate.
In most cases, yes. Most dogs love the attention from when we visit, and our pooper scoopers love interacting with them! However, if your dog displays aggressive behavior and won’t allow us to enter your yard, we will notify you and return to the space once the dog is restrained or confined. If we cannot reach you within a reasonable time frame while our team is at your yard, you will still be charged for the cleaning and the rest of your visit will have to be skipped.
Yes. If your dog will not be using the yard, tell Super Scoopers at least 24 hours before your service day and we will skip the visit at no charge. For holiday weeks when you are traveling, give at least one week of notice so you are not charged for that week.
We generally continue service in most types of weather. However, if heavy rain or lightning prevents us from visiting your yard, most times we are able to make up the work later on that week. Since snow can linger, situations may vary. Please see our service terms & conditions for more details on our weather policy.
It will no longer be on your property! We take the waste with us and dispose of it according to local health & sanitation regulations.
In order to keep our prices low, we arrange the days of our weekly routes based off of geographical location (much like how your trash service operates). For this reason, we cannot guarantee a regular service day for you if our team is not in your area that day. However, if you have a special one-time event or party that will require a cleaning to be more specifically timed that week, please reach out to our team as far in advance as possible at (469) 405-7667 and we will try our best to accommodate your request.
Most dogs enjoy our visits, but if your dog is aggressive or will not let a scooper enter the yard, please keep the dog inside or confined on your service day and confirm it is secured. If we cannot safely enter, the trip is charged and service resumes on your next scheduled date.
The Super Scoopers 100% Re-DOO Guarantee covers it. Contact us within 24 hours of your cleaning at (469) 405-7667 or service@superscoopers.com, and we will return to your yard within 24 hours to redo the job at no charge, or credit you for the visit.
Super Scoopers prices each visit by the number of dogs and how often you want service: weekly, every other week or multiple visits per week, with the lowest per-visit price on more frequent schedules. All prices are published on our website, there are no contracts, and your first visit is free with weekly service.
For most homes, weekly pickup keeps a yard clean and limits odor, bacteria and flies. Homes with several dogs, small yards or children who play outside often choose twice a week. Every other week suits a single small dog. Super Scoopers offers all three schedules across Frisco and the northern Dallas Fort Worth area.
For many dog owners, yes. A service removes the most disliked yard chore, keeps the yard usable for children and guests, and handles waste disposal off your property. Super Scoopers adds a locked gate photo after every visit, sanitized equipment and a redo guarantee, with no contract if you want to try it first.
Super Scoopers removes all collected waste from your property at the time of service, so it is not left in your trash bin to smell until collection day. Equipment is sanitized between yards to help prevent spreading disease from one property to the next, which matters in neighborhoods where many homes have dogs.
No. You do not need to be home for a Super Scoopers visit. The scooper needs access to the yard, either through an open gate or a combination lock, and sends a photo of the locked gate when the visit is done so you know your dog is secure.
Yes. Dog waste does not work as fertilizer. It can burn grass and leave dead patches, and it carries bacteria and parasites that can linger in the soil. Waste left in a yard can also wash into storm drains when it rains. Regular removal keeps the lawn healthier and the yard safer for family and pets.
Super Scoopers serves Frisco, Plano, McKinney, Prosper, Allen, Little Elm, The Colony, Lewisville, Flower Mound, Coppell, Grapevine, Southlake, Keller, Richardson, Dallas, Denton and other cities in the northern Dallas Fort Worth area. See the service area page for the full list, or call (469) 405-7667 to confirm your address.